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Terms & Conditions

1. Introduction and Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the 12 Step Keto website, community platform, digital products, and any associated services (collectively, the "Platform") operated by Deloudi GmbH, a company incorporated under Swiss law ("we", "us", or "our").

 

By accessing the Platform, creating an account, purchasing any product or membership, or otherwise engaging with our content, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

 

We reserve the right to update these Terms at any time. Material changes will be communicated by updating the "Last updated" date above and, where appropriate, by email notification. Continued use of the Platform after any change constitutes your acceptance of the revised Terms.

2. About the Platform

12 Step Keto is an educational and community platform that brings together ketogenic nutrition and principles drawn from recovery frameworks. The Platform offers:

 

  • Free content including blog articles, podcast episodes, and educational resources

  • Paid digital products, including books and course materials

  • A paid membership community providing access to exclusive content, group discussion, and peer support

  • One-to-one coaching services, offered separately under individual coaching agreements

 

The Platform is designed for adults who wish to explore the intersection of metabolic health and recovery-oriented personal development. It is not a medical service, a clinical treatment program, or a substitute for professional care.

3. Health & Medical Disclaimer

IMPORTANT: The content and programs offered on this Platform are for informational and educational purposes only. They do not constitute medical advice, clinical diagnosis, therapeutic treatment, or a substitute for professional healthcare. Nothing on this Platform creates a patient-provider relationship.

 

In particular:

  • Ketogenic diets can have significant effects on blood glucose, medication requirements, and other health parameters. You should consult a qualified healthcare professional before starting any dietary program, particularly if you have diabetes, cardiovascular disease, kidney disease, a history of eating disorders, or any other medical condition.

  • The recovery-oriented content on this Platform draws on widely used self-help frameworks. It is not a replacement for addiction medicine, psychotherapy, or other clinical interventions. If you are in crisis, please contact a qualified professional or emergency services immediately.

  • Results discussed or shared on the Platform — including testimonials — are individual and not guaranteed. Your experience may differ based on your medical history, lifestyle, and other factors.

  • References to scientific studies or research on this Platform are provided for informational context and do not constitute clinical recommendations.

 

We strongly encourage all users to work alongside qualified healthcare providers throughout any dietary, lifestyle, or recovery program.

4. Eligibility

You must be at least 18 years of age to use the Platform. By using the Platform, you confirm that you meet this requirement.

 

If you are accessing the Platform in a jurisdiction where such content is restricted, you do so at your own risk and are responsible for compliance with local laws.

5. User Accounts

Certain areas of the Platform require you to create an account. When doing so, you agree to:

  • Provide accurate, current, and complete information

  • Keep your login credentials confidential

  • Notify us promptly if you suspect unauthorised access to your account

  • Take responsibility for all activity conducted under your account

 

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in conduct harmful to other users or the Platform.

6. Paid Products, Memberships & Coaching

6.1 Purchases

Prices for digital products and memberships are displayed in the currency shown at checkout. All amounts are inclusive of applicable taxes where required by law. Payment is processed by our third-party payment provider and we do not store your financial details.

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6.2 Digital Products

Books and course materials are delivered digitally upon confirmed payment. Due to the nature of digital goods, all sales are final. We do not offer refunds once a digital product has been accessed or downloaded, except where required by applicable law.

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6.3 Memberships

Memberships are billed on a recurring basis (monthly or annual, as selected). You may cancel your membership at any time; cancellation takes effect at the end of the current billing period. No pro-rata refunds are issued for unused portions of a billing period unless required by law.

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6.4 Coaching Services

One-to-one coaching is subject to a separate coaching agreement that will be provided prior to commencement. These Terms apply in addition to, and not in substitution of, any specific coaching agreement. Cancellation and refund terms for coaching are set out in the individual coaching agreement.

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6.5 Price Changes

We reserve the right to change pricing. Any changes to membership pricing will be communicated with at least 30 days' notice. Price changes do not apply retroactively to the current billing period.

7. Community Standards

The paid community is a peer support space, not a moderated clinical environment. To maintain a safe and productive space for all members, you agree not to:

  • Share, solicit, or distribute content that is abusive, discriminatory, threatening, or harassing

  • Provide medical or psychological advice as though you are a qualified professional

  • Promote or glorify substance use, disordered eating, or self-harm

  • Share content that infringes the intellectual property rights of others

  • Advertise or solicit for commercial services without our prior consent

  • Share personal information of other members without their consent

 

We reserve the right, but are not obliged, to remove content or users that violate these standards. We do not pre-screen community content and are not liable for member-generated material.

8. Intellectual Property

All content on the Platform — including text, audio, video, course materials, program frameworks, and the 12 Step Keto name and methodology — is the property of Deloudi GmbH or its licensors and is protected by applicable intellectual property law.

 

You are granted a limited, non-exclusive, non-transferable, personal license to access and use content for your own private, non-commercial purposes. You may not:

  • Reproduce, republish, or redistribute Platform content without our written consent

  • Use Platform content to create competing products or services

  • Remove or alter any copyright, trademark, or other proprietary notices

 

By posting content in the community, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content within the Platform. You retain ownership of your own contributions.

9. Third-Party Links & Services

The Platform may contain links to third-party websites, podcast platforms, or external resources. These are provided for convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or availability of third-party sites. Accessing third-party content is at your own risk.

10. Disclaimers & Limitation of Liability

The Platform and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to warranties of fitness for a particular purpose and non-infringement.

 

To the fullest extent permitted by Swiss law, Deloudi GmbH shall not be liable for:

  • Any indirect, incidental, consequential, or punitive loss arising from your use of the Platform

  • Any health outcomes, adverse reactions, or other consequences resulting from applying information found on the Platform

  • Interruptions, errors, or unavailability of the Platform

  • Decisions made in reliance on Platform content

 

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under mandatory Swiss law.

11. Indemnification

You agree to indemnify and hold harmless Deloudi GmbH, its founders, employees, and contractors from any claims, damages, losses, or costs (including reasonable legal fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Privacy

Our Privacy Policy, available on the Platform, explains how we collect, use, and protect your personal data. By using the Platform, you agree to the processing of your data in accordance with our Privacy Policy. We comply with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with Swiss law, excluding its conflict of law rules.

 

Any dispute arising out of or in connection with these Terms or the Platform shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to the competent courts of Switzerland.

 

If you are a consumer resident within the European Union, you may also have rights under the applicable consumer protection laws of your country of residence, which these Terms do not limit.

14. Miscellaneous

Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

 

Entire Agreement. These Terms, together with our Privacy Policy and any applicable coaching agreement, constitute the entire agreement between you and Deloudi GmbH regarding your use of the Platform.

 

Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of our right to do so in the future.

 

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity.

15. Contact

For questions about these Terms, please contact:

 

Deloudi GmbH

Switzerland

info@12stepketo.com

 

For urgent community or safety concerns, please flag your message as urgent in your correspondence.

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